Delivery Information
At Butik Mobilya (butikmobilya.com.tr), we strive to ensure your purchases reach you smoothly. Below is information regarding our delivery processes and important details.
Delivery Regions
We currently offer delivery services throughout Thrace and Istanbul in Türkiye. For regions outside of our delivery area, please contact us.
Delivery Times
The estimated delivery time for your orders is between 14-21 business days from the order confirmation. This timeframe may vary depending on the product's stock status, the distance of the delivery address, and peak periods. Delivery times for custom-made or personalized design products may differ and will be specified on the product page.
Delivery Fees
Delivery fees are determined based on the total amount of your order and your delivery address. Free Delivery Conditions may apply during special campaigns and will be clearly stated. The delivery fee will be clearly displayed on the shopping cart page.
Delivery Process
- Order Confirmation: Once your order is received, we will send you an order confirmation email.
- Preparation Process: The products in your order are prepared and packaged. If any items are out of stock, the procurement process will begin, and you will be informed accordingly.
- Shipping (*For orders to be shipped): Your prepared order is handed over to our contracted shipping company, and your tracking number will be sent to you via email.
- Delivery (*For orders to be shipped): The shipping company will deliver your order to the specified address, which you can track via the tracking number on the shipping company's website or mobile application.
Tracking Your Shipment
Once your order has been shipped (*For orders to be shipped), you will receive an email containing your tracking number. You can track the current status of your shipment through the shipping company's website or mobile application using this number.
Important Notes During Delivery
- Please ensure your delivery address is accurate and complete.
- Upon delivery, inspect the package for any damage. If you encounter a damaged package, please create a damage report with the delivery personnel before accepting the delivery.
- If you are not available at the delivery address, the shipping company may leave a note, and you may need to pick up your package from the local branch or arrange a redelivery appointment.
Assembly Services
Generally (*excluding our shipped products), we offer assembly services for our products. Assembly service fees may vary depending on the product and delivery address. You are required to specify your assembly requests during the order process.
Questions and Contact
If you have any questions or special requests regarding our delivery processes, please do not hesitate to contact us. Our customer service team will be happy to assist you.
The Butik Mobilya family wishes you pleasant shopping!